1. PURPOSE
To serve customers in the best possible way, we aim to provide customers nationwide with genuine products, good quality, and the best prices.
2. SCOPE OF APPLICATION:
2.1 Applicable subjects:
All customers purchasing products electric bicycles, electric motorcycles, electric vehicles at the Dealer Network of The Gioi Xe Dien.
2.2 Product delivery service:
- The Gioi Xe Dien provides free home delivery for customers within a radius of ≤ 20 km from the Dealer Network of The Gioi Xe Dien within 1 hour, applicable to all direct orders, online orders, or orders via The Gioi Xe Dien hotline.
- For orders with a delivery range of 20 km - 150 km, the sales staff will directly agree on the delivery time with the customer.
- The Gioi Xe Dien will deliver within 01 - 02 days if the delivery range is ≥ 150 km from The Gioi Xe Dien dealers.
- Before transportation, the delivery department will contact you to arrange a specific time and location for delivery.
- Delivery time: from 8:30 AM to 9:30 PM every day of the week.
2.3. Shipping fee:
Distance calculated from the Dealer Network of DIBAO(where you purchased the product) to the delivery location.
|
Area |
Shipping fee |
|
Radius ≤20 km |
Free of charge. |
|
Northern region (radius 20 - 150 km) |
6.500 VND/km Delivery guaranteed to your home address. |
|
Northern and Central regions (radius over 150 km) |
250,000 - 500,000 VND (depending on the specific area) By passenger bus, guaranteed. |
|
Southern region |
~500,000 VND (depending on the specific area) By passenger bus, guaranteed |
Shipping price list to provinces:
| Province / City | Shipping fee | Province / City | Shipping fee |
| Ho Chi Minh City | 500,000 VND | Ha Noi | Free within a 20 km radius |
| An Giang | 700,000 VND | Lam Dong | 500,000 VND |
| Ba Ria - Vung Tau | 700,000 VND | Lang Son | 300,000 VND |
| Bac Giang | 300,000 VND | Long An | 500,000 VND |
| Bac Kan | 500,000 VND | Lao Cai | 300,000 VND |
|
Bac Lieu |
600,000 VND |
Nam Dinh |
300,000 VND |
| Bac Ninh | 200,000 VND | Nghe An | 300,000 VND |
| Ben Tre | 600,000 VND | Ninh Binh | 300,000 VND |
| Binh Dinh | 600,000 VND | Ninh Thuan | 600,000 VND |
| Binh Duong | 600,000 VND | Phu Tho | 300,000 VND |
| Binh Phuoc | 600,000 VND | Quang Binh | 500,000 VND |
| Binh Thuan | 600,000 VND | Quang Nam | 500,000 VND |
|
Ca Mau |
600,000 VND | Quang Ngai | 500,000 VND |
| Cao Bang | 400,000 VND | Quang Ninh | 400,000 VND |
|
Dak Lak |
500,000 VND | Quang Tri | 500,000 VND |
| Dak Nong | 500,000 VND |
Soc Trang |
700,000 VND |
| Dien Bien | 300,000 VND | Son La | 300,000 VND |
| Dong Nai | 500,000 VND | Tay Ninh Province | 600,000 VND |
| Dong Thap | 500,000 VND | Thai Binh Province | 200,000 VND |
|
Gia Lai |
500,000 VND | Thai Nguyen Province | 300,000 VND |
| Ha Giang | 300,000 VND | Thanh Hoa Province | 300,000 VND |
| Ha Nam Province | 200,000 VND | Thua Thien Hue Province | 300,000 VND |
| Ha Tinh Province | 400,000 VND | Tien Giang Province | 600,000 VND |
| Hai Duong Province | 200,000 VND | Tra Vinh Province | 600,000 VND |
| Hau Giang Province | 700,000 VND | Tuyen Quang Province | 300,000 VND |
| Hoa Binh Province | 300,000 VND | Vinh Long Province | 500,000 VND |
| Hung Yen Province | 200,000 VND | Vinh Phuc Province | 200,000 VND |
|
Khanh Hoa |
500,000 VND | Yen Bai Province | 300,000 VND |
| Kien Giang Province | 500,000 VND | Phu Yen Province | 400,000 VND |
| Kon Tum Province | 500,000 VND | Can Tho City | 700,000 VND |
| Lai Chau Province | 300,000 VND | Da Nang City | 400,000 VND |
| Hai Phong City | 200,000 VND |
3. Commitment:
3.1. All vehicles soldaregenuine vehicles of thehighestqualityoft
If a customer discovers that a vehicle is not genuine or that any component does not match the vehicle, our company will compensate 5 times the amount the customer paid for the vehicle.
3.2. Wetake full responsibilityfor the entireo frome the vehicleeuntil the vehicle reachesetheacustomer's hands:
In the event that transportation causes breakage, scratches, damage, or loss, our company will take full responsibility. We will resolve and remedy the issue no later than 5 days so that you can use the vehicle happily and comfortably.
3.3. Warranty ofe price:
DIBAO Electric Vehicle World commits to selling at the correct price and at the lowest price compared to the market (genuine vehicles). If you find anywhere selling cheaper vehicles than DIBAO(http://DIBAO.com.vn) we will refund you in full.
Thank you to all customers for your interest and support over the past period!